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Online Shopping Policies

Privacy Policy

When you do business with Penguin Bay Winery you may expect that your personal information will be kept private and confidential. At Penguin Bay Winery we are committed to maintaining your privacy and safeguarding your account, transaction, and personal information. Such information is considered confidential and non-public.

Obtaining Information

Penguin Bay Winery collects certain confidential information from you as a customer. Examples of the type of information collected include addresses, phone numbers, and product preferences. You supply some of this information to Penguin Bay Winery on order forms and other forms.

Credit Card Information

Penguin Bay Winery does not collect your credit card numbers or ever see them. When you are asked for credit card information you will be on the Verisign website, a payment processing company of excellent reputation that is fully in compliance with privacy and banking regulations.

Contact Information

Several of our optional services may involve storing personal information – your Personal Shopping Account, Tell Me when services, Newsletter subscriptions and so forth. This is for your convenience only. The information is not used for any other purpose.

Postal and Phone Opt Out Notification

If you place orders by mail or phone, we do not make our mailing list available to any company or person.

Return Policy:

With receipt: Penguin Bay Winery will gladly return any defective wine or merchandise purchased within the last 90 days.  You must bring the product back with receipt in order to receive a full refund.  You will be credited back via your method of payment (cash, credit, or gift card).  You must have the credit card used at the time of purchase for credit card returns.

Without a receipt: Penguin Bay Winery will gladly return any defective wine or merchandise.  If no receipt is present, you will be required to show your license.  Refund amount will be given at the lowest sale price offered in the last 90 days and will be issued in the form of a gift certificate or store credit.

Shipping Policies

Recipient Restrictions & Signing for Shipments
By placing an order for an alcoholic beverage through our website, you formally represent that you are at least 21 years of age and that the intended recipient of the shipment is at least 21 years of age. The recipient will be required to show identification that that proves he or she is at least 21 years old and will be required to sign for the delivery. If the recipient cannot provide identification proving their age or the recipient’s home is vacant, the delivery will be re- attempted three times until the recipient is present and can provide identification. After the third attempt, if no one has been present to sign for the alcohol shipment, the shipment will then be returned to our facilities at the purchasers cost.

Shipping
We will ship Monday through Friday (weather depending) using FedEx. Please allow up to 10 business days for your order to be charged and processed, plus the estimated shipping timeframe pending on your location. If you have any questions about your order or its delivery status, please contact us either calling us toll free (888-549-WINE) or email us at info@PenguinBayWinery.com. For rush deliveries please call us at 888-549-WINE.

Shipping Destinations
State laws restrict or prevent shipping wine directly to consumers in some states. We are only able to ship wine purchased over the internet to the states listed in the table below. Deliveries can only be made to physical addresses. We cannot ship to Post Office boxes or APO/FPO addresses. Some states restrict the amount a consumer can have shipped from a winery.

** Final local and state taxes will be calculated on email order confirmation once shipping address is reconciled in our system.

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